Shipping Policy
PRODUCTSCOM LLC

Website: p-roducts.com
Contact Email: support@p-roducts.com
Contact Phone: +1 (929) 224-5992
Customer Support Hours: Monday through Friday, 8:00 AM to 2:00 PM EST (GMT-5)

At Productscom, we are dedicated to total transparency, data consistency, and secure order fulfillment. Below you will find our verified transit schedules, handling guidelines, and shipment conditions for our United States operations.

Please note that our store operates exclusively in United States Dollars (USD), and all checkout values are calculated and finalized in USD. Because we handle our currency clearances natively within our primary corporate networks, customers checking out with standard US credit cards or banking accounts will incur zero international transaction fees, foreign exchange surcharges, or card conversion penalties.

1. Covered Shipping Destinations & Scope:

Active Market: We offer standard shipping to all valid physical residential and commercial addresses within the United States.
Exclusions: We do not ship to P.O. Boxes, APO/FPO military addresses, or restricted logistics zones. Any order placed with a P.O. Box address will be automatically held and cancelled.
Other Countries: Shipping is currently restricted to the United States. We plan to expand coverage to additional international destinations in the near future.

2. Shipping Costs, Taxes, & Fees:

100% Free Shipping: We provide free standard shipping on all products site-wide across the United States.
Zero Hidden Fees: The price listed on the product page is exactly what you pay. There are no added sales taxes, customs duties, import tariffs, handling surcharges, or unexpected backend fees added during your checkout experience or upon package arrival.

3. Handling & Warehouse Processing Times:

Order Cutoff Time: 02:00 PM EST (GMT-5), Monday through Friday.
Handling Time Window: 0 to 1 Business Day.
Processing Logic: Orders submitted prior to 2:00 PM EST are compiled and prepared for carrier handoff within the same business day or the subsequent business day. Orders finalized over weekends (Saturday and Sunday) or observed national public holidays will be systematically processed on the next active business day.

4. Transit Times & Shipping Carriers:
To guarantee safe transit, all items are dispatched directly from our International Fulfillment Center (Warehouse: 2nd Floor, Hassan Building, Tyre, Lebanon) and handed off to trusted logistics partners, including DHL, FedEx, and USPS.

United States Total Delivery Time: 14–22 Business Days (Monday through Friday)
Operational Contingency: Estimated delivery timelines may automatically adapt or extend if your shipping route intersects with local, national, or international public holidays, or extreme environmental disruptions.

5. Shipment Tracking Protocol:
A verified tracking number and carrier lookup link will be automatically generated and transmitted to your registered email address within 24 to 48 hours following your shipment’s departure from our international warehouse.

6. Lost, Delayed, or Damaged Consignments:
If your parcel experiences an unexpected customs delay, arrives physically broken, or fails to deliver within our maximum 22-business-day window, please contact support@p-roducts.com immediately. We personally handle all carrier logistics claims and provide immediate, cost-free replacements or full financial refunds.

Corporate Registration & Global Logistics Nodes:

Registered Corporate Headquarters (USA): PRODUCTSCOM LLC, 8206 Louisiana Blvd NE, Ste A #8744, Albuquerque, NM 87113, United States
Fulfillment Center & Main Warehouse (International): 2nd Floor, Hassan Building, Tyre, Lebanon